SHOPPING WITH US

If you have a question that is not answered below please do not hesitate to reach out to us at shop@ironheart.co.uk and we'll be more than happy to help.

Can I come and look at Iron Heart and buy from you in person?
Yes, we are delighted to have personal visitors to our office/workshop. We’ll even give you a 10% discount for making the effort!

Please contact us before you travel to make an appointment - our regular opening hours are 9am to 5:30pm

Monday to Friday, but we are happy to see visitors at the weekend by prior arrangement if we are available.
Why is there an extra card charge on my statement?
Some credit card providers charge an extra percentage for orders placed outside of your country or in a different currency. These charges are made and kept by the card provider (not us) and we have no control over them. If you want to check if additional overseas charges will be levied, please contact your card provider before placing an order.
Why is my payment failing?
Firstly, we are very sorry that this happened, we hate it when it happens to us. Unfortunately, we get virtually no information this end on why the payment failed, but we know from experience it’s because the cardholder name/address details don’t match up properly, or it's possible the card is not authorised for overseas payments.

If you're experiencing issues with PayPal payments we can sometimes resolve this by sending you a PayPal invoice, or if you wish, you can try sending us the money directly via PayPal to our email address sales@ironheart.co.uk. We can then convert your failed transaction into a live order.
How do I know if my order was successful?
As well as confirmation of payment, you should receive an email from us confirming the order details.
Do you accept payments in different currencies?
Yes. You can pay in your preferred, local currency by selecting your location at the top right of the page.