We know you love IH, but where do you think we can improve?
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would like to retract that idea.
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I know this has been brought up before. But just once I wish we could have an "experimental" UHF that was once brushed on the inside and not brushed on the outside.
Another wash and another shave.
For this experimental UHF I'd love something in the same block check pattern as above… maybe blue, black, and rust/brown color?
Black were the blue is, blue were the green is, and rust were the cream is.
And black is black
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During the check out process have a prompt for signature or no signature.
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From our experience, very few people want delivery without signature. Some do, and they will contact us, we can then explain the risks. It actually costs us extra to require a signature, but the incidence of packages going missing when we ship with no signature is far higher than when one is, And when a package does go missing it leaves a bad taste in everyone's mouth. We do not want a radio button, yes/no for this, because we don't want people casually ticking it with no real thought about the consequences. When a $1000 jacket goes missing it's really difficult for us to say "tough shit, you should not have waived the signature".
So it won't happen, but it's not a lot of effort to put "no signature please:" in the comments field. If you do, the shipping boys will contact you to explain that if the package goes missing after leaving the local delivery depot, the risk is 100% yours. Or you can elect to have the package shipped to a UPS pick-up point.
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Or you can elect to have the package shipped to a UPS pick-up point.
That’s what I do. In the age of all these douche porch pirates I just save myself the worry and hassle.
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Increase production run numbers. I haven't bought a new UHF for about 2 years because I have to frickin WORK at 4pm BST when new items go on sale. There are so many newer IH fans I've noticed in the UK (great for business) that mid sizes sell out within minutes. Not everyone can take a toilet break at 4pm to get their order in
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We make what we think is prudent based on past experience. Always have, always will. Predicting demand is one of the hardest things we do.
Unless a retailer is deliberately trying to throttle supply to create hype or whatever, it surely must be (certainly is with us) every retailer's goal to perfectly match supply with demand: No pissed off customers, no money tied up in deadstock, minimal storage requirements, no need to put stuff on sale etc etc.
I really wish we got it right more often than we do. What makes a successful retailer, is not how often they get it right but how infrequently they get it wrong.
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I just checked the store and there is only 1 UHFs in size xxl in any iteration, and its a workshirt. There are a few XS and XXXLs in some, as you'd expect.
I think UHFs have become pretty easy to predict. There aren't really any left, in any sizes, in the store at the moment, whereas I can buy as many denim westerns as I like. I appreciate that UHF iterations vary and are seasonal, but I think that producing and holding 10 or so more through the popular sizings would be a goer.
There are a growing number of forum members adding comments to the product item threads shortly after release highlighting that they missed out. I think it affects UHFs more so than any other product. That said, I'm not the one running a business, so I don't have the data avaible that you and H would to help you make decisions. You appear to have had more retailers come on board too. If I missed something in previous years I could be pretty confident I would find it at Rivet and Hide, my 'local' IH real store retailer. They even sell out within days now too.
I know that some high end brand's business model includes running supply just short of demand to build exclusivity into the brand's identity (Nike do it with some of their preorder Jordan releases). I do trust and believe that this isn't IH's business model, and popular seasonal products have always sold out eventually. They just seem to sell out quicker this last few years as demand has grown.
So, just a handful more produced in popular sizes to give a few more of us a fighting chance? I am really loyal to the IH brand and wear it almost exclusively. I don't really want to be pulled away to the likes of Clutch Cafe or Son of Stag (nothing specifically wrong with those retailers I hasten to add), but if my existing UHFs start becoming threadbare and I need some more, I just hope I can depend on IH.
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We produce more each year. Last year we probably made twice as many UHF'S as we made in 2019, and we thought that was complete and utter absolute irresponsible madness when we made the commitment to Haraki. We'll probably double it again this year (but we nay hit the ceiling on UHF yarn that Haraki has made, so have to cut back). This is not just a case of popping down to the corner store and buying the ready-made fabric off the shelf.
Haraki has to guess what volume of natural Aspero he needs to buy, it then gets spun into yarn. When he gets the orders, he has to initiate the dyeing of the appropriate lengths of yarn into the colors required to weave the fabric, then he needs to get it woven and finally made up into shirts.
The harsh reality is, if we don't shift what we make, Haraki is sitting on expensive yarn that he has had to pay for and we are sitting on expensive shirts that we have paid for and can't sell.
If we are going to get it wrong, then it is better to get it wrong by underestimating demand than overestimating. If we overestimate too often, then you may have to go to Son of a Stag or Clutch Cafe to buy your stuff. Though having said that EI publishing, the parent of Clutch Magazine and Lightning Magazine has just gone into receivership, so Clutch Cafe, may not be an option for long.
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Wow, that's amazing that production doubled in 2019.thats a lot of pressure on those few skilled artisans that manufacture the garments on the shop floor. @Giles I completely understand, from a business perspective I get it. As a customer, my brain isn't as rational. I love everything about IH brand, quality, and exemplary customer service. Its good to know production might increase within limitations. I'll see if I can fit in a toilet break at 3.55 in future (though senior management seem to love arranging meetings at 4pm…it's like they know :D).
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I'm not saying that production doubled, what I meant to say is that IHUK doubled the number of UHF's we ordered for the online shop.
We have recently completed presenting the FW21 collection to retailers. Every single one of the ones we presented too, said completely unprompted, that they did not order enough UHF's in 2020.
Something happened last year, and we do not know what, which increased demand for UHF'S exponentially. The third highest search term that lands people on our website is "UHF".
Feinfracht one of our retailers in Switzerland, sold more UHF's to the USA than they did to Switzerland. American customers who missed out from some of the larger online shops started looking anywhere they could.
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I'm not saying that production doubled, what I meant to say is that IHUK doubled the number of UHF's we ordered for the online shop.
We have recently completed presenting the FW21 collection to retailers. Every single one of the ones we presented too, said completely unprompted, that they did not order enough UHF's in 2020.
Something happened last year, and we do not know what, which increased demand for UHF'S exponentially. The third highest search term that lands people on our website is "UHF".
Feinfracht one of our retailers in Switzerland, sold more UHF's to the USA than they did to Switzerland. American customers who missed out from some of the larger online shops started looking anywhere they could.
It definitely warms my heart to know that IH has a strong market in such crappy times. I am happy in the knowledge that I won't have to defer to wearing Debenham's Blue Harbour shirts… Oh wait...
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@Jett129 and that is why the IH family is so awesome. I'd appreciate that, thank you.
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The more UHF the better!! [emoji4]
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I have four IH pieces with ribbed cuffs and/or ribbed waist;
IHSW-25 (2016) ultra heavy black loopwheeled hooded sweat with off white print
IHW-1O (2016) 26 oz black selvedge Melton wool varsity jacket
IHJ-56 (2017) Supima cotton denim tanker jacket
IHJ-79-BLK (2019) Primaloft Gold quilted rider jacket
and comparing the ribbed material among them I find substantial differences. The ribbed material on the IHSW-25 and IHW-10 is far weaker/thinner than those on the IHJ-79, and somewhat weaker than that on the IHJ-56. To the point where I’m quite certain the ribbed cuffs/waists on the 10 and 25 will give out way before the rest of the garment. In fact the relative thinness and perceived weakness in the ribbed material feels discordant with the strength and sturdiness of the rest of the garment.
There seems to be a positive correlation between earlier items (2016) and weaker cuff/waist compared to more recent ones (2017, 2019).
Curious whether you guys agree with this opinion and are working on bringing the ribbed stuff on par with the sturdiness of the rest of the piece. I’m specifically interested how the ribbed cuff and waist will be on the F/W 21 sweats and hoodies as the burgundy plain hoodie is one of my favorites. I don’t own any more recent hoodies since my 2016 one so I’m not aware whether you’ve made changes to them.
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Would it be a massive pain in the arse to publish and maintain a schedule of anticipated restock dates on the core collection? Might save you guys answering the question a million times for various items on various threads and means we can all be ready with our cash
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Fair nuff! Cheers @Giles
